How to Write a Thank-You Note

Posted by Ilka Flood | Posted in Customer Appreciation, Uncategorized | Posted on 11-10-2009

Thank you note Say “Thank You” with Style
How to Write a Thank-You Note

Think about it. Everyone likes to hear the words “thank you” once in a while. But in our fast-paced, super-connected world handwritten notes of thanks are in danger of becoming a thing of the past. So don’t let your busy lifestyle get in the way of good manners. Thank-you notes don’t have to be a burden. They can be fun, sometimes for the whole family. Thank-you notes are an age-old way of keeping communication between friends and family open and healthy. Here are some tips on how to thanks quickly and creatively:

  1. Do it yourself. Forgo the pre-inscribed cards with “Thank You” printed inside. Choose some nice, plain notecards or paper to show genuine gratitude.
  2. Set aside enough time to write. You don’t want to rush through a thank-you note, as ti’s meant to be an expression from the heart.
  3. Get personal. In your note, be sure to use the name of the person who gave you the gift or helped you out.
  4. Mention something you liked about the gift or gesture or tell the person how you plan to use it or how it helped you.
  5. Include the kids. Encourage children to draw a thank-you picture or sign their own cards. It’s never too early to set a good example.

Source: “Success From Home” magazine October 2009 issue

A Thank You for a Thank You Note – Plus, a New Referral

Posted by Ilka Flood | Posted in Customer Appreciation, SendOutCards | Posted on 05-05-2009

ty_graceI’ve long made it a habit to write “Thank You” notes to all of my customers every time they placed an order with me. However, I’ve never received a phone call to thank me for a card I sent until just recently.

Grace is one of my Equine customers. She had placed her first order 3 or 4 years ago and in the meantime has become a loyal customer and a very dear friend. She has several horses who are on Tahitian Noni’s Equine Essentials and doing quite well. Actually, one of her horses has moved up from being laughed at to become the 3rd-fasted race horse in Colorado.

After Grace’s last order, I wanted to send her a very special “Thank You” note, because she really is a very special person. I happened to have a great shot of her 3 year-old horse on the day of his very first win. So I picked one of the Equine thank you notes I had made with the “Picture Plus” feature  in SendOutCards and on the left inside, I put a full-bleed picture of her horse. On the right side I wrote a heartfelt “Thank You” for her order. (SendOutCards printed the card in my own handwriting and with my own signature, stuffed it in an evelope, put a stamp on it and mailed it for me….all with the click of the “Send” button.)

Two days later, I get a phone call from Grace that went like this: Read the rest of this entry »

Finally…the day of the first post on this blog

Posted by Ilka Flood | Posted in Appreciation | Posted on 19-04-2009

I have often wondered what this first post would be about. “A Little Touch of Kindness – Building (Business) Relationships One Card at a Time.”

I grew up in Germany, and writing “Thank You” notes wasn’t really something we did, at least not in our family. We did acknowledge our gratitude by verbally saying “thank you” whenever we received a gift, but actually sitting down and writing a card, no, that was not something I was familiar with.

I was first introduced to this practice when I met my husband and came to the United States. After my wedding shower (a custom we do not have in Germany) I sat down and wrote my first “Thank You” notes. I thought it was a real nice thing to do, sending someone a heartfelt card and expressing my appreciation about receiving their gift.

Over the years, of course, I continued to send “Thank You” notes whenever I received gifts from someone, but it really made an impact after I started my own business. I would send a little note expressing my sincere appreciation every time someone would place an order. No matter if big or small. I was thankful for everything and I truly appreciated that the person chose ME to buy from. I felt special, so I wanted to return the favor and let them know that they were special to me too.

After a while I thought it would be nice to start sending Holiday Cards to my customers too.  So I started doing that. However, I noticed as my customer base grew it was becoming more and more difficult to handwrite all those cards. I started sending ecards, and although Jacquie Lawson’s cards are absolutely beautiful, it’s not the same as holding a physical card in your hand.

That’s when I came across SendOutCards. SOC solved all of my problems. I can pick out just the perfect card, (from a card catalog of over 13,000 – that’s more than any card store has on hand),  then type a message on my computer, SOC prints it in my own handwriting and with my own signature, stuffs it in the envelope, licks the stamp and puts it in the mail for me…all with just ONE click of the button. That makes it very easy to stay in touch…not only with my customers, but with friends and family also. It even created an extra income opportunity for me. How cool is that?

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