A Little Touch of KindnessBeing kind is important in business networking as well as in life. Build customer loyalty with wholesale greeting cards from Send Out Cards

These eye-opening statistics below only confirm why it makes good business sense to use SendOutCards to keep in touch with employees, customers and prospects.

1. Most businesses lose 10-17% of their business every year.
2. 62% of your clients aren’t taking advantage of all your products or services.
3. 91% of our customers say they would give us a referral.
4. 80% haven’t been encouraged to do so!
5. You lose 10% of your influence for every month that you don’t have contact with your client.
6. A 5% increase in customer loyalty could yield 20-80% to your bottom line.
7. Studies show that an average prospect won’t do business with you until they’ve seen or heard from you or your message at least 7 times.
8. 79% of all trade show leads aren’t followed up.
9. 66% of your business within the next year will come from your sphere of influence.
10. Only 3% of the mail we receive is personal.

Of course you won’t know what this system can do for you until you try it out for yourself. So go ahead…send a free greeting card to anyone you chose today. See how easy it is. SendOutCards not only saves you money (at just 0.62 cents a card) it also saves you a lot of time.

• No running to the card store to pick the perfect card.
• No stuffing envelopes
• No rummaging through drawers to find a stamp.
• No running to the mailbox or post office to mail it.
• Send one or a hundred with the click of a button.

Let your customers know you care by remembering their birthdays. Send them a special “Thank You.” Remember them on holidays. Let them know of any upcoming promotions or specials. They will appreciate your thoughtfulness and reward you with their business and bring  you referrals.

I heard this story about a year or so ago and it truly touched my heart. Oftentimes we think we are too insignificant or unimportant to make a difference. But it really takes so little to brighten someone else’s day. It really only takes a thought, some kindness and follow through.

Learn how a young grocery bagger with Down’s Syndrome, named Johnny, made his customers feel so special, that they came back to his store every day for more. Not only that, Johnny’s ‘little touch of kindness’ transformed the whole store.

Great service comes from the heart. I’m sure this true, very inspiring story will touch your heart just as it did mine. Is there a Johnny in you?

Watch the 3 minute movie about “Johnny the Grocery Store Bagger.”

This story landed in my inbox not long ago and it really touched my heart. What an amazing story of customer service. I liked this story so much that I wanted to re-post it here to share with all of you….

When I wrote the book, Customer Love, I shared this story about  Captain Denny Flanagan:

As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller than ever, the Wall Street Journal has managed to find a bright spot – United Airlines Captain Denny Flanagan.

On a flight headed your way, there is a pilot who is literally a gift from the heavens. For 21 years now, Flanagan, a former navy pilot, has put the friendly in friendly skies.

With his sense of humor and personal touch, he individually welcomes aboard every passenger on his United Airlines plane.

A father of five, Flanagan has also been known to buy food for planeloads of passengers on delayed flights. He snaps photos of dogs in the cargo hold to show owners their pets are safe and calls the parents of children traveling alone.

“I want to treat them like I treat my family and it works. It’s like hospitality. You stand at the door and you greet people when they come in and you say goodbye on the porch and wave to them,” said Flanagan, who is 56 and lives in Ohio.

His unique brand of hospitality includes sending handwritten notes to frequent flyers and raffling off bottles of wine.

“How ’bout that? A bottle of chilled chardonnay from a pilot,” said a delighted Paul Schroeder, a lucky United passenger.

He has developed quite a following in the air and online. One of the many posts on FlyerTalk.com about Flanagan read: “His effort rubbed off on the crew too, they were great.”

But here, as the late Paul Harvey always said, is…”the rest of the story.”

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