A Little Touch of KindnessBeing kind is important in business networking as well as in life. Build customer loyalty with wholesale greeting cards from Send Out Cards

I heard this story about a year or so ago and it truly touched my heart. Oftentimes we think we are too insignificant or unimportant to make a difference. But it really takes so little to brighten someone else’s day. It really only takes a thought, some kindness and follow through.

Learn how a young grocery bagger with Down’s Syndrome, named Johnny, made his customers feel so special, that they came back to his store every day for more. Not only that, Johnny’s ‘little touch of kindness’ transformed the whole store.

Great service comes from the heart. I’m sure this true, very inspiring story will touch your heart just as it did mine. Is there a Johnny in you?

Watch the 3 minute movie about “Johnny the Grocery Store Bagger.”

Need a little pick me up today? Some stimulation, inpiration to start your day off right? Then watch what happened at Central Station in Antwerp, Belgium. This may raise your energy level

This story landed in my inbox not long ago and it really touched my heart. What an amazing story of customer service. I liked this story so much that I wanted to re-post it here to share with all of you….

When I wrote the book, Customer Love, I shared this story about  Captain Denny Flanagan:

As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller than ever, the Wall Street Journal has managed to find a bright spot – United Airlines Captain Denny Flanagan.

On a flight headed your way, there is a pilot who is literally a gift from the heavens. For 21 years now, Flanagan, a former navy pilot, has put the friendly in friendly skies.

With his sense of humor and personal touch, he individually welcomes aboard every passenger on his United Airlines plane.

A father of five, Flanagan has also been known to buy food for planeloads of passengers on delayed flights. He snaps photos of dogs in the cargo hold to show owners their pets are safe and calls the parents of children traveling alone.

“I want to treat them like I treat my family and it works. It’s like hospitality. You stand at the door and you greet people when they come in and you say goodbye on the porch and wave to them,” said Flanagan, who is 56 and lives in Ohio.

His unique brand of hospitality includes sending handwritten notes to frequent flyers and raffling off bottles of wine.

“How ’bout that? A bottle of chilled chardonnay from a pilot,” said a delighted Paul Schroeder, a lucky United passenger.

He has developed quite a following in the air and online. One of the many posts on FlyerTalk.com about Flanagan read: “His effort rubbed off on the crew too, they were great.”

But here, as the late Paul Harvey always said, is…”the rest of the story.”

Read the rest of this entry »

I have often wondered what this first post would be about. “A Little Touch of Kindness – Building (Business) Relationships One Card at a Time.”

I grew up in Germany, and writing “Thank You” notes wasn’t really something we did, at least not in our family. We did acknowledge our gratitude by verbally saying “thank you” whenever we received a gift, but actually sitting down and writing a card, no, that was not something I was familiar with.

I was first introduced to this practice when I met my husband and came to the United States. After my wedding shower (a custom we do not have in Germany) I sat down and wrote my first “Thank You” notes. I thought it was a real nice thing to do, sending someone a heartfelt card and expressing my appreciation about receiving their gift.

Over the years, of course, I continued to send “Thank You” notes whenever I received gifts from someone, but it really made an impact after I started my own business. I would send a little note expressing my sincere appreciation every time someone would place an order. No matter if big or small. I was thankful for everything and I truly appreciated that the person chose ME to buy from. I felt special, so I wanted to return the favor and let them know that they were special to me too.

After a while I thought it would be nice to start sending Holiday Cards to my customers too.  So I started doing that. However, I noticed as my customer base grew it was becoming more and more difficult to handwrite all those cards. I started sending ecards, and although Jacquie Lawson’s cards are absolutely beautiful, it’s not the same as holding a physical card in your hand.

That’s when I came across SendOutCards. SOC solved all of my problems. I can pick out just the perfect card, (from a card catalog of over 13,000 – that’s more than any card store has on hand),  then type a message on my computer, SOC prints it in my own handwriting and with my own signature, stuffs it in the envelope, licks the stamp and puts it in the mail for me…all with just ONE click of the button. That makes it very easy to stay in touch…not only with my customers, but with friends and family also. It even created an extra income opportunity for me. How cool is that?