Small Town Customer Service
Posted by Ilka Flood | Posted in Customer Appreciation | Posted on 02-07-2009
My mother-in-law who is going to be 85 this month lives in a small town, 17,000, in Oklahoma. After several heart attacks, she is very frail. She still lives by herself and manages quite well. This morning when she was feeding her lab, Isabelle, she noticed a large tick on her eyelid. Knowing that she couldn’t remove the tick by herself, she loaded Isabelle in the car and drove about 12 miles to the vet in the next town. Mind you, it has been extremely hot in Oklahoma so even mornings are quite warm.
It took 3 people to hold Isabelle down to remove the tick. When my mother-in-law asked what she owed for the service she was told, “Nothing.” The staff asked if she drove herself and when they found out that indeed she had, they offered to drive her home. Two staff members went out of their way to drive her back home in her own car, which meant one was following to take the driver back to the vet clinic. Free care and being chaffeured. Now that is customer service!
Of course my mother-in-law will be sending a nice “Thank You” note. Most people would stop there. However, she is taking it even a step further. She is going to send a letter to the Editor of the local newspaper to have this great news story about this extraordinary customer care published. This is a win-win situation for everyone. My mother-in-law and Isabelle got back home safely…and the vet clinic will get great publicity.
The vet clinic did this out of the goodness of their hearts. Whenever you give from the heart to someone without expecting anything in return, that is “true” giving. Whether you receive your reward on earth or not, that is not important. The simple act of giving is contagious and will make the world a better place for all.
I challenge you to give from your heart today without expecting anything in return. Let’s spread goodness and joy in our world.
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So businesses are crying about “poor sales” but when you at their “service” you understand why!
“Doing unto others as you would have them do unto you” and pursuing excellence and excellent service still pay bigger than anyone can imagine!
Used to be gas stations would pump your gas,wash your windsheild,maybe check your oil and give you four glasses ,if you fill up…now they do none of that -they just sit there and take you money -for the same price too!
I wish that Vet the best!I’m sure they’ll get it too!
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What a nice story. Your mother-in-law really does have some verve. I hope I’ll be doing similar things at her age. And I’m glad the vet staff were thanked. So often we forget to say thank-you in ways that mean something.
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